Experiences can make or break your brand!
Did you know that 3 in 5 Americans (59%) would try a new brand or company
Source: American Express Survey, 2011
for a better service experience
Do you know what people think of your company? Are you there to listen, like, and respond to your customers when they mention your brand on social media or review sites? Are you actively redirecting your message to reflect the loves and wants of your customers?
The story of your brand should be built into your organization, from the ground up. Every aspect of your organization affects brand perception and customer experience, from human resources, internal signage, in person customer service, to how the phone or a tweet is answered. What people see and experience when they enter your physical location and what they experience via social media and/or your website should be seamless.
Social Media customer service is now. It can make or break your business. Each touch point offers up a narrative added to your brand's story – we are here to help you manage your customer's experience expectations and guide them to resolution when conflicts arise. We are also here to help educate your team on the importance of timely communication so that you can more effectively promote your company by educating your advocates.